Last Updated: August 30, 2025
This Privacy Policy outlines how Alphamaga Mobile and its affiliates ("we," "us," or "our") collect, store, use, transfer, disclose, and protect your Personal Information in compliance with the Data Protection Act, 2012 (Act 843) of Ghana and other applicable laws and regulations, including any guidelines issued by the Data Protection Commission (DPC) of Ghana. By downloading or using our Application or Platform, you confirm that you have read, understood, and accepted the terms of this Privacy Policy. You also consent to the collection, use, storage, processing, and disclosure of your Personal Information as described herein. This Privacy Policy, together with our Terms of Service and any additional terms, governs your use of the Platform and Services.
Unless otherwise defined, capitalized terms used in this Privacy Policy shall have the same meaning as set forth in our Terms of Service.
We collect Personal Information in accordance with Section 20 of the Act, ensuring lawful, fair, and transparent processing, and only collect the minimum data necessary for specific, explicit, and legitimate purposes. Below are the categories of data we collect:
Under Section 96 of the Act, financial information and biometric data (e.g., photos, facial recognition data) are classified as sensitive personal data. We process such data only with your explicit consent or where necessary to fulfill legal obligations, such as anti-money laundering (AML) or know-your-customer (KYC) requirements under the Anti-Money Laundering Act, 2020 (Act 1044).
We may collect Personal Information from third parties, such as credit bureaus, financial institutions, or mobile network providers, only with your explicit consent or as permitted by law, in compliance with Section 20(2) of the Act.
If you provide Personal Information about third parties (e.g., emergency contacts), you confirm that you have obtained their consent to share such data with us, as required under Section 19 of the Act.
We do not knowingly collect or process Personal Information from individuals under 18 years of age without verifiable parental or guardian consent, in line with Section 29 of the Act. If we become aware that such data has been collected inadvertently, we will promptly delete it upon notification or discovery, unless otherwise required by law.
We use your Personal Information for the following purposes, as permitted under Section 17 of the Act:
No Automated Decision-Making: In compliance with Section 22 of the Act, we do not use fully automated decision-making processes that significantly affect you without human intervention.
We may share your Personal Information in the following circumstances, as permitted under Section 21 of the Act:
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations, such as retaining financial records for 7 years under Section 24 of the Act or tax records under the Income Tax Act, 2015. Once retention is no longer necessary, data is securely deleted or anonymized in accordance with Section 31 of the Act.
Under the Data Protection Act, 2012 (Act 843), you have the following rights regarding your Personal Information:
To exercise these rights, contact our Data Protection Officer at dpo@alphamaga.win or via the contact details in Section 10. We will respond to requests within 30 days, as required under Section 35(2) of the Act.
We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized access, loss, or misuse, in compliance with Section 31 of the Act. These measures include encryption, access controls, and regular security audits. While we strive to ensure robust security, no method is 100% secure.
In the event of a data breach posing a significant risk to your rights and freedoms, we will notify the Data Protection Commission and affected individuals within 72 hours of becoming aware of the breach, as required under Section 32 of the Act.
Your Personal Information is primarily stored and processed in Ghana on secure servers compliant with the Data Protection Act, 2012.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be communicated via the Platform, email, or our website (www.alphamaga.win). Continued use of the Platform after such changes constitutes acceptance of the updated Policy.
For questions, concerns, or to exercise your data protection rights, contact:
You may opt out of receiving marketing communications at any time by clicking “unsubscribe” in our messages or contacting us at service@alphamaga.win. Opting out of marketing does not affect transactional or service-related communications.
This Privacy Policy is governed by the laws of the Republic of Ghana. Any disputes arising from this Policy will be resolved exclusively in the courts of Ghana, as provided under Section 75 of the Act.
By using our Platform or Services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your Personal Information in accordance with Ghanaian law and this Policy.
End of Policy